FAQ - Hong Kong A La Carte

Yes, is is not legal for city guides to organise and conduct sightseeing tours without being hired by a local travel agency even if they are accredited by the Travel Industry Council (TIC). HONG KONG A LA CARTE holds both a travel agent licence (nbr 354230) and employ certified city guides.

Our private guides are people who have lived in Hong Kong for many years. Each guide specialises in the tour theme that you choose. From time to time, we may ask advisors to join the tour in case specific knowledge is needed.

Appropriate clothing and footwear should be worn at all times, especially as Hong Kong weather varies from seasons to season. Depending on the activities selected, HONG KONG A LA CARTE will also advise what to bring (note that some venues have strict dress codes).

Some venues have strict policies and may refuse the right to take photographs and films. Personal conduct must adhere at all times on such premises.

All tours are bespoke and will be exclusive to each client. What is included or excluded will be highlighted at quotation/booking time. In general, the guide, access to venues, transportation and refreshments will be included. Meals and private vehicles will incur a supplement. Departure times, meeting points and drop off points will be confirmed when bookings are made.

Although HONG KONG A LA CARTE has many connections in Hong Kong, none of them are mandatory. This means our suggested venues are based purely on your wishes, needs and interests. There will be no hidden commissions and forced shopping stops.

Depending on the activities selected and the number of people joining your party, travel will either be made on foot, by taxis, trams, buses or using private chauffeured cars or mini buses. All options will be discussed when bookings are made.

No, all tours are exclusive to you.

Yes, children are welcome but they may not be allowed everywhere. Options will be discussed when bookings are made.

Contact is made through the website (Contact us), by sending am email to contact@hkalacarte.com or by calling us at (+852) 2798 9828. A HONG KONG A LA CARTE’s representative will then reach you with options and prices. Bookings will only be considered confirmed when you have received written confirmation by HONG KONG A LA CARTE and payment has been received.

Clients can pay by cheque or cash (Hong Kong dollars only) or by direct Bank Transfer.  All bookings must be made in advance and will only be confirmed once payment is received.

Once your payment has been received, a final confirmation will be issued featuring a detailed itinerary, contact details and cancellation policy.

Due to the exclusivity of some of the tours, a strict cancellation policy may apply. This will be specified when bookings are made but, in most cases, it is expected that full payment will be retained if the clients cancel 14 days prior the start of the tour. In the unlikely event that a cancellation is made by HONG KONG A LA CARTE, you will be refunded in full.

Tours will be cancelled in the event of HK Observatory hoisting the Typhoon 8 signal and above or issuing a Black Rain warning. In such cases, tours will either be re-scheduled or refunded in full. If weather is bad but not putting our clients in danger, the team will offer an indoor alternative for the clients to consider.

Hong Kong offers various trails ranging from easy to difficult. When booking your tour, a representative of HONG KONG A LA CARTE will assess your level of fitness and suggest appropriate routes. All our hiking guides carry a first aid kit but you will remain responsible for ensuring that you are in suitable physical condition for the activities selected.

HONG KONG A LA CARTE will ensure all hikes and activities are safe. It is however your responsibility to make sure you are covered by a proper travel and health insurance.  All activities are undertaken at your own risk.  HONG KONG A LA CARTE accepts no liability or obligation in the event of illness, injury, death or loss or damage to personal property.  Any medical condition or medication being taken that might affect your health or participation must be notified to HONG KONG A LA CARTE in writing prior to the event and must be accompanied by a doctor’s certificate to verify your fitness. Personal accident insurance is strongly advised.

Absolutely! We will ensure you have access to the venues you have selected and that transportation is made easier.